Employee Engagement - How do you measure? Are there metrics?

[Swagg - 2009]

How do you measure "Employee Engagement" within your Quality Management System. Are there metrics?

 

[Rachel]

How do you measure "Employee Engagement" within your Quality Management System. Are there metrics?

Wanna define "employee engagement"?
Cheers,
-R.

 

[Al Rosen]

How do you measure "Employee Engagement" within your Quality Management System. Are there metrics?

For female employees, check lefthand ring finger. For male employees check for excessive perspiration.

 

[RoxaneB]

How do you measure "Employee Engagement" within your Quality Management System. Are there metrics?

We do this as another means of demonstrating communication and even for CI examples.

• Attendance to Crew Meetings - A goal has been set and attendance is taken. If there is an adverse trend, we analyze who is not attending and why. Crew Meetings are important as this is where some basic safety training is done and company updates provided. A Supervisor with a low attendance record is questioned rather thoroughly.
• Employee Request System - An electronic employee suggestion box. At first, some people thought of it as a joke and made suggestions like "Fire the QC Manager." Over time, it has become one of our strongest tools available to all employees...issues regarding safety, process improvements, and even environmental commitment!
• Community activities - Not a formal metric, but we do often look at who gets involved in company-sponsored activies like tree-planting, clean-ups, dragonboat races, etc.

 

[Hershal]

Forgive my curiousity.....but unless this is a dating agency, why should the QMS track engagement?

Hershal

 

[The Taz!]

For female employees, check lefthand ring finger. For male employees check for excessive perspiration.

Now THAT was cute. . .

 

[Al Rosen]

Now THAT was cute. . .

Thanks, I thought so. BTW, where is the shall to measure employee engagement?

 

[sal881vw]

Hello swagg,
On a more serious note........not that I don't like the humour side of this thread......but.......
A job description would be great for starters, this can at a later stage be used as a measurement tool. How much qualified a person do you need for the job in hand? is a question you should ask yourself. Another very valid and obvious question is how much am I willing to pay for the service being offered?

 

[RoxaneB]

Forgive my curiousity.....but unless this is a dating agency, why should the QMS track engagement?

Perhaps there is a tie-in to communication? Or, as in my organization, employee involvement pertains to the Business Management System...sometimes still called a QMS.

 

[Swagg - 2009]

Perhaps it wasn't as clear as I thought,
The question comes from our Director of Quality (at corporate)," How do you measure how involved your shop floor operators are within our QMS?"
How many employee suggestions made, do they know the quality policy, do they know where the policy manual is, etc..

I kinda feel his bottom line is the following:
Is the QMS involving all personnel at all levels or are there only a few folks making everything run.