K
KCIPOH
Hello Cove members,
I have a case whereby our customers have returned to boxes of defective parts that could only happens after it has been stored or kept for at least few months or a year time and i have review those parts but found none of those defects can cause by our side (process, loading, handling) as the parts are being deliver in good conditions each time.
How i should reject our customer that this NCR is not applicable in a proper manner and what is the upfront action or defective parts information i should collect before i fight the battles?
Please help
I have a case whereby our customers have returned to boxes of defective parts that could only happens after it has been stored or kept for at least few months or a year time and i have review those parts but found none of those defects can cause by our side (process, loading, handling) as the parts are being deliver in good conditions each time.
How i should reject our customer that this NCR is not applicable in a proper manner and what is the upfront action or defective parts information i should collect before i fight the battles?
Please help