Here I go again with another question.....
I am working on the process flow for ISO-9001:2000 and I just want to make sure I am doing this correctly. Something tells me that I am not....
My process map is not very detailed at all. We determined that all our "detailed" processes are actually our procedures. So why have them in two places (I can probably call out each procedure next to each process in the map, but I have not done that yet.
Our rough draft process map shows the customer giving us the order, us processing the order (not any detail there, literly it says "Receive Requirements from Customer via quote request, Sales w/ Mgmt perform contract review"). Then the map goes into basic Project Management, then Mech / Controls Design, etc.
Can a process map be this simple? We also have an old Process map the quality personnel before me did that is 36 pages long in VISIO. I think that is too detailed.
Looking on the cove I have seen every extreme. I guess, I am asking if just showing the "bare bones" process an order goes through our company, is that enough?
Everyone here has already provided me with valueable input on some other items I have going on. I appreciate it all! One day I am hoping to get to that Guru status
too..... for now, I just need some solid help.