Benchmarking New Supplier First Article Processes
My company has recently created a Supplier Quality Engineering Dept. for which I am the manager.
One of my first tasks is to unify the Supplier First Article process across the 14 facilities in 7 counties, that comprise our division.
Today, the Strategic Sourcing group in procurement is responsible for locating new low cost suppliers and initiating the process of approving them. We do not have a common process for launching a first article. Some are started via an ECN, some plants have a New Product Announcement process, and some have something called a Trial Material Process.
As a result, Procurement gets confused, and when first articles come in QA is usually surprised and is scrambling to get the inspections done because everyone is waiting for the results.
I have talked to the division quality managers and some of the procurement people about their issues and frustrations. We have a few good processes, but are wondering if anyone else has a process we could benchmark, or a software that they're using to track new supplier initiative, specifically, the first article inspection process?
Warrior Goddess of Quality