We are a communications service provider. We offer service for cellular phones, house phones, business phones, Internet and Cable TV.
You see, people in my country cancel the service for various reasons, that not always is poor service. And we need a department that when the customer doesnít want the service no more, we call them to get the reasons of canceling their contracts, frequently they cancel their services because of monetary problems, son we offer another package of services that can fit in their wallets. Thatís why we need a Retention Department, we do everything possible to satisfy our customer but you see the reasons that we need it.
In the Notifications department, we have many rebound of service because a bad sale. Thatís a problem that we are trying to cut, but in the mead time we need something that can patch that problem.
Thanks for your cooperation and your insight.