Originally posted by jim543
Our Quality Manual states that all Management Team members have the authority and responsibility for identifying and recording noncompliance with quality processes and procedures and for developing and implementing corrective action.
Are we in compliance with what ISO 9001:2000 5.5.1 requires?
Why or why not?
Please give me any feedback you have, particularly regarding what the ISO 9004-2000 guidance document says 'should' take place. Thanks. Jim
Just another viewpoint here. But I need some clarification.
Who are the Management Team?
Do they themselves identify, write-up, develop, implement, and follow-up on the CA's?
Or is the responsibility and authority actually assigned to Supervisors, QA Manager or Auditors, etc..but the mgmt team is responsible to oversee the effectiveness of the process?
Using a simple yes/no response basis: If they don't actually perform the function then no, it does not meet the requirement. Because you should be referring to who is actually performing these tasks outlining specifically who has responsibility/authority.
Example; Our procedure (which must by approved by management) explains that:
1. "All Company X employees are responsible for initiating corrective or preventive actions if cognizant of any situation that may adversly affect product quality." and,
2. "The Company X Management Team is responsible for periodic reviews of the system and enforcing this procedure in an effective manner."
Both statements detail specific responsiblities, and by doing so state the authority to take the necessary actions (which is appropriately detailed in the guts of the work instruction using if/then format).