Why 10 Working Days for a Corrective Action Response?

[C&CE]

I have a simple questions that nobody seems able to answer easily...

Why is 10 working days taken as the norm for a corrective action/8D response to a customer?

[Marc]

I think it's just a time period (2 weeks) that seems reasonable for most any company to at least provide an initial response.

[Sporty]

My experience is that the OEM's want containment in 24 hours, and final resolution within 30 days.

[D.Scott]

Our Customer Concerns must be answered (initial response) within 24 hours. Customer requirement of an 8D or not, they all get the same treatment.

Dave

[Marc]

It really depends upon the business with respect to what is an acceptable response time.

In the QS-9000 Semi-Conductor Supplement (as I remember) gave 24 hour containment which included tracking all shipped parts, etc. I think the first response had to be within 12 hours. It might have been 24-48. I forget now.

But my point is only to say it depends upon the business. Automotive will hold your feet to the fire, particularly if it's safety related or in some other way 'critical'. If you get a complaint from a customer via the 'Cracker Jack' people that one of the toy dolls you make for them to put into their boxes "...wasn't whole..." (mold didn't completely fill out or something) your response time will be different.

I can't speak for the medical device industry, but I betcha you don't get 10 days (which is generally accepted as 10 'working' days) in which to respond to a customer complaint.

That said, 2 weeks has been out there for a long time in many companies but I don't know where it 'started' or anything like that.