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8d problem solving, corrective action (ca), corrective action systems, problem solving, small companies (small businesses)
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Old 14th March 2012, 11:18 AM
candl2011 candl2011 is offline
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Please Help! 8D for Dummies - How do I begin using the 8D approach to Corrective Action?

I am the Quality Mgr for a small (31) person company manufacturing PCB's - how do I begin using the 8D approach to corrective action?

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Old 14th March 2012, 11:46 AM
Randy Lefferts Randy Lefferts is offline
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Re: 8D for Dummies

The following is taken from National Semiconductor site. Heading out and was quicker to do a quick search, copy and paste than to type it out. Hope this helps.

Quote:
8D is a problem-solving methodology for product and process improvement. It is structured into eight disciplines, emphasizing team synergy. The team as whole is better and smarter than the quality sum of the individuals. Each discipline is supported by a checklist of assessment questions, such as "what is wrong with what", "what, when, where, how much".


The Eight Disciplines

1. Use Team Approach

Establish a small group of people with the knowledge, time, authority and skill to solve the problem and implement corrective actions. The group must select a team leader.

2. Describe the Problem

Describe the problem in measurable terms. Specify the internal or external customer problem by describing it in specific terms.

3. Implement and Verify Short-Term Corrective Actions

Define and implement those intermediate actions that will protect the customer from the problem until permanent corrective action is implemented. Verify with data the effectiveness of these actions.

4. Define and Verify Root Causes

Identify all potential causes which could explain why the problem occurred. Test each potential cause against the problem description and data. Identify alternative corrective actions to eliminate root cause.

5. Verify Corrective Actions

Confirm that the selected corrective actions will resolve the problem for the customer and will not cause undesirable side effects. Define other actions, if necessary, based on potential severity of problem.

6. Implement Permanent Corrective Actions

Define and implement the permanent corrective actions needed. Choose on-going controls to insure the root cause is eliminated. Once in production, monitor the long-term effects and implement additional controls as necessary.

7. Prevent Recurrence

Modify specifications, update training, review work flow, improve practices and procedures to prevent recurrence of this and all similar problems.

8. Congratulate Your Team

Recognize the collective efforts of your team. Publicize your achievement. Share your knowledge and learning.
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Old 14th March 2012, 11:49 AM
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Re: 8D for Dummies

Easiest and quickest is to search 8D in the "more free files" section of the cove, it is at the top of each page...

Regards,
Marty

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