In Reply to Parent Post by jeffrey_Chang
Should quality folks play a more proactive role than just be contented as policeman or policewomen?
In general, the impression I've from other departments about quality folks is one that quality only knows about complaining an issue, about rejecting a lot, about issuing CARs etc. They don't seems to be proactive in not only sharing a problem but also in providing a solution or at least be more interested in collaborating with other departments in finding a solution. Some departments also feel that they are not technically inclined and hence they are only good in complaining. Some departments might feel that they are not value adding to the company.
What's your notion on this?
I think it often appears that way to others in the organization, but it shouldn't. The point made is that it may be the complainer's problem. This is sometimes true.
Keep in mind that it has a lot to do with the organization's culture. In an organization where everybody sees quality as a critical component of their job, the perception is often different. Also keep in mind that the quality people are typically looking at nonconformances. They are not looking at what went right, they are looking at what went wrong so improvement can take place. So they seem only to have bad news.
It's how you present the information. Why not present what's going right followed by some opportunities to improve.