Human Capital: How to Meet Requirements of 7.6 (Monitoring/Measuring Equipment)?

[Jennifer Kirley]

I have found a quality manual for a school: Business Services Division
Dougherty County School System

Based on my review I think this book: Managing Translation Services - may be worth the $10 for an e-copy.

If you have the nerve, you can request a copy of Studio Moretto Group's quality manual.

[somashekar]

In Reply to Parent Post by GStough

We try to recruit linguists who are already fluent in the language(s) we need. If screening/testing reveals rusty skills, and 'training' or skills improvement is needed, we provide it internally, followed by additional testing to ensure contract requirements are met before deployment.

One of the things a customer will look to see in such contracts is the resume of the human and such other credentials, testimonials, past work records and letters of recognition from other clients for similar services (technical translations)
Calibration concerns to equipment and Human = equipment is wrong. So no calibration.
Identification and traceability = Signature or an allotted code for a human for internal Identification / Traceability.

[Expert Quality Guru]

If the product (or service) is a qualified (tested) person, then shouldn't calibration apply to the qualification process? It sounds like the testing activities would need to be calibrated, (in accordance with 7.6) so "monitoring and measuring equipment" in this case which is people, which would be needed "to provide evidence of conformity of the product/service to determined requirements." Maybe a different way of looking at this.. if this isn't done in some fashion, how do you ensure that different "testers" score alike or similar, or that each tester scores differently? Testers in this case, seem to be akin to monitoring and measuring equipment. Other thoughts are welcome.