Corrective Actions - Communication Management & Tools

[01mercy]

Hi all,

I want to ask a few specific questions here regarding the issues I face managing the CA process. Some of them are already answered on this forum but I have additional questions which I will make clear.

- How do you manage communication by mail with i.e. a customer?
Our company uses a DB app with a standard format, the problem is that in the "attachement part" mailings are followed up and the result is that the formal parts of a CA in this form are not writen down anymore as if "it's all in the mails". How to change this and still be able to archive mail communication?

- How do you deal with people that are responsible but do not go into the details?

- What tools do you use to analyze and identify actions i.e. 8D reports.
Much CA's can be handeled just by reporting in a standard simple template (root-cause, action taken, corrective action to implement). Big issues usually need a 8D investigation. That leaves me with all the issues that are in between does anyone have a "light 8D" template or some other alternative?

- When reporting (CAR, 8D) or any other CA related report, do you apply any structure in reporting to secure a logical followup of actions over time?

Thanks all for your input!

[Quality_Steve]

In Reply to Parent Post by 01mercy

- How do you deal with people that are responsible but do not go into the details?

When you say details, are your referring to the quality of the corrective action proposed by the responsible person? When dealing with our suppliers, any corrective action is better than no corrective action. We try to help them understand the problem from our side and work with them to solve it in a way that is beneficial for both of us.

In Reply to Parent Post by 01mercy

- What tools do you use to analyze and identify actions i.e. 8D reports.

We use 2 different forms, one for external and one for internal CARs. We find it is best to make a form that can fit any occasion than writing a procedure to account for a multitude of different forms.

In Reply to Parent Post by 01mercy

- When reporting (CAR, 8D) or any other CA related report, do you apply any structure in reporting to secure a logical followup of actions over time?

Internal audits are a great time to follow-up on CAs. When preparing for an audit pull up any 8Ds that were closed in the area of the planned audit and check to see if they are still effective.



Steve