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Re: Sales vs. Quality vs. Manufacturing - Interactions and Responsibilities
Beth,
While at my last employer our Sales department believed the very same thing you report with your employer. We incorporated their processes into the QMS and then internally audited the department. You know what resulted from this exercise ... findings that became corrective actions. The Sales department learned quickly that they are not perfect and we were there to assist them in improving their processes. It was a lot of work, but very satisfying to not hear them gloat.
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