How would you respond in a work setting?

[biboy2012]

Please share experiences (or give examples) about how you responded on the following situations:

a) Downplaying
b) Interrogating
c) Active listening
d) Recommending
e) Humoring
f) Critiquing

[Stijloor]

In Reply to Parent Post by biboy2012

Please share experiences (or give examples) about how you responded on the following situations:

a) Downplaying
b) Interrogating
c) Active listening
d) Recommending
e) Humoring
f) Critiquing

Context is important. In what setting?? Home? Work? Supervisor/Employee?

Stijloor.

[biboy2012]

In Reply to Parent Post by Stijloor

Context is important. In what setting?? Home? Work? Supervisor/Employee?

Stijloor.

Thanks for seeking addtional information. I prefer work setting, but I welcome full range of possible responses for different settings.

[Steve Prevette]

Why are you asking for this information / what use will you put it to?

A psychological study?
Writing a management textbook?
Job interview?
Other (please specify)

[Michael_M]

In Reply to Parent Post by biboy2012

Please share experiences (or give examples) about how you responded on the following situations:

a) Downplaying
b) Interrogating
c) Active listening
d) Recommending
e) Humoring
f) Critiquing

If someone downplays an important issue, I walk away for about 10 minutes, then come back after giving them some time to think about it. If I stick around and try to force the issue all I do is create a confrontation and the other person goes into defensive mode. By walking away and coming back it gives them (and me) time to think about what was said and re-formulate our thoughts.

If someone interrogates me, I (try) to remain absolutely calm with no emotion showing (this is not always successful, but I try). I answer all questions with full and very complete sentences usually putting the question back into the answer somehow.

[Jennifer Kirley]

Years ago my employer sent me to a Crucial Confrontations class that felt like a breakthrough in personal and professional insight and competence. Its lessons were applicable to every level in the organization. I still listen to the audio version on CD sometimes - its lessons are timeless and when put into practice I improved with difficult conversations of both personal and professional nature. The site I linked offers used copies at a reasonable price.

I am not affiliated with Vital Smarts.

[biboy2012]

In Reply to Parent Post by Steve Prevette

Why are you asking for this information / what use will you put it to?

A psychological study?
Writing a management textbook?
Job interview?
Other (please specify)

This will be incorporated in a presentation material on career coaching that I am preparing for our training team so that at the end of the training employees can demonstrate skills in active listening, asking questions, and giving feedback.

[Jennifer Kirley]

In Reply to Parent Post by biboy2012

This will be incorporated in a presentation material on career coaching that I am preparing for our training team so that at the end of the training employees can demonstrate skills in active listening, asking questions, and giving feedback.

In this case I would apply the exercises listed in some of the publications I referenced in my link, versus "re-inventing the wheel" for your training. If you can attend one of their courses it would be even better, in my view.