In Reply to Parent Post by BazzJW
My company is a sales organisation that sells engineering products on to its customer but does not see the goods. The products are shipped directly from the suppliers to our customers. We are being asked to approve every line before shipment by a certification body, which we see as adding a lot of work onto our resources. We don`t have any release documents coming to us directly but we can access them whenever we wish. Because we only raise the purchase order we find 8.2.4 very difficult to comply
Has anyone come across this situation before or can offer any advice, as we need clear it to achieve our cert. Thanks
This clause is where you make sure that what you're supplying to the customer is exactly what they ordered. Remember that "product" also means "service".
The underlying message here is that by measuring the output from your processes you have a chance to reduce variation and improve consistency in what you're delivering to your customer.
The inspections and tests of your products and services are done at the various steps along your process (as you've hopefully defined through 7.1). You have to keep records, including who authorized the release of the product/service. This may sound like Clause 7.5.1 all over again, but there's a big difference: 7.5.1 only asks that you implement monitoring and measurement as a method or type of control over your processes, where 8.2.4 is asking you to look at the data you collect as part of your monitoring and measuring activities; you must be checking to see if your customer (and other) requirements are being met.
You need to develop close ties with your suppliers. This will allow them to improve the quality and consistency of what is being shipped, as well as reducing the amount of discrepancies landing on the customer's doorstep.
BTW, just because your major supplier's QMS is certified to AS9100, it doesn't mean their system is effective - I can name more than one company that has been certified for years but isn't fit to sweep my driveway without screwing up. The responsibility for what the customer receives is YOURS.