H
hibou
Does someone know where the definition of 'minor' and 'major' non conformity/conformance can be found ?? It is critical to know where the treshold is...
Tx.
Tx.
Often times there is no definite 'threshold'. There are gray areas.It is critical to know where the treshold is...
Tx.
Also you could get a copy of the ISO17021 Standard (Buy it) that defines the classifications, I believe.
I just did a quick search, just to make sure, but neither ISO 17021 nor ISO 19011 provide definitions of "Minor" and "Major" nonconformities.
Stijloor.
AS9104 said:Major: The absence of, or total breakdown of a quality management system element... Minor: A single system failure or lapse in conformance...
TS Rules 3rd Edition said:Major nonconformity
Is one or more of the following:
• The absence or total breakdown of a system to meet an ISO/TS 16949:2002 requirement. A number of minor nonconformities against one requirement can represent a total breakdown of the system and thus be considered a major nonconformity.
• Any noncompliance that would result in the probable shipment of nonconforming product. A condition that may result in the failure or materially reduce the usability of the products or services for their intended purpose.
• A noncompliance that judgement and experience indicate is likely either to result in the failure of the quality management system or to materially reduce its ability to ensure control of processes and products.
Minor nonconformity
Is a failure to comply with ISO/TS 16949:2002 which based on judgment and experience is not likely to result in the failure of the quality management system or reduce its ability to ensure controlled processes or products. It may be one of the following:
• A failure in some part of the client's quality management system relative to ISO/TS 16949:2002.
• A single observed lapse in following one item of a company's quality management system.