L
lk2012
hi Covers,
I'm looking for your insight on a spot of bother that came up in our recent internal TS audit.
One of our internal auditors (the lead one, with most experience) was doing an internal audit on Training. The auditee, the HR Manager, turned out to be extremely uncooperative to the point of resistance. They refused to give any information on status of the area on pretence that it is confidential. They refused to take any responsibility for the area and even started challenging the validity of TS against legal requirements. Most questions were answered with 'it's going to be looked at in the next 18months'.
The auditor, nevertheless, soldiered on with their plan and produced a report which was very vague in wording and mentioned the 18 month plan (just said 'there is a plan to review the area within the next 18 months'. Details of the plan were not shared with the auditor.)
No non-conformance was identified to prevent any further tension in the company.
My concern in the Quality area is that the external (re-certification) TS audit is in about 6 months and our company may get into lots of trouble. Unfortunately, the HR Manager does not seem be worried about TS in the slightest.
Have you ever encountered an audit situation like this? What did you do?
I'd love to hear your thoughts.
Lil
I'm looking for your insight on a spot of bother that came up in our recent internal TS audit.
One of our internal auditors (the lead one, with most experience) was doing an internal audit on Training. The auditee, the HR Manager, turned out to be extremely uncooperative to the point of resistance. They refused to give any information on status of the area on pretence that it is confidential. They refused to take any responsibility for the area and even started challenging the validity of TS against legal requirements. Most questions were answered with 'it's going to be looked at in the next 18months'.
The auditor, nevertheless, soldiered on with their plan and produced a report which was very vague in wording and mentioned the 18 month plan (just said 'there is a plan to review the area within the next 18 months'. Details of the plan were not shared with the auditor.)
No non-conformance was identified to prevent any further tension in the company.
My concern in the Quality area is that the external (re-certification) TS audit is in about 6 months and our company may get into lots of trouble. Unfortunately, the HR Manager does not seem be worried about TS in the slightest.
Have you ever encountered an audit situation like this? What did you do?
I'd love to hear your thoughts.
Lil