S
selena15
hi everybody,
I'm new here and i hope to share with you my questions and knowledge as well .
i got some questions after an argue with one colleague
1- i propose one process sheet with the items mandatory by the ISO. and he told me that as well as i mentioned the Quality indicators ( as the % satisfaction of costumer) i should show in the process description sheet, the periodicity of calculation of these indicators!.
i replied that it is showed in the forms or procedure or what ever forms where the indicators of the objectives of quality is descripted.
who is wrong here? is it mandatory or just additional information that is nice to show ?
2- for me; the description of relations between the different process are not mentioned in the process description sheet. but he told me that it should show them!!!. For me, these kind of connexion are showed in the process map and in theQA manual, not into each process description sheet. please correct me if i'm wrong ?
3- the management of quality is one of the managment process not operationnel or support one as i inderstood from my previous work . but once again, he told me that noooooooo and it is a support one !!!:mg:
please i need to be fixed about these point .
thanks in advance
selena
I'm new here and i hope to share with you my questions and knowledge as well .
i got some questions after an argue with one colleague
1- i propose one process sheet with the items mandatory by the ISO. and he told me that as well as i mentioned the Quality indicators ( as the % satisfaction of costumer) i should show in the process description sheet, the periodicity of calculation of these indicators!.
i replied that it is showed in the forms or procedure or what ever forms where the indicators of the objectives of quality is descripted.
who is wrong here? is it mandatory or just additional information that is nice to show ?
2- for me; the description of relations between the different process are not mentioned in the process description sheet. but he told me that it should show them!!!. For me, these kind of connexion are showed in the process map and in theQA manual, not into each process description sheet. please correct me if i'm wrong ?
3- the management of quality is one of the managment process not operationnel or support one as i inderstood from my previous work . but once again, he told me that noooooooo and it is a support one !!!:mg:
please i need to be fixed about these point .
thanks in advance
selena