The ASQ Global State of Quality
http://asq.org/global-state-of-quality/
i am not sure if i can upload the copy, but here's few interesting excerpts...
(some body could confirm i can upload it.....+ also if somebody has similar repor from previous years, it would even more valuab le)
Learn How Managing Quality Has Driven Success for Global Organizations
here's
Governance : - ... executive leadership directly govern or manage the quality process are 30 percent more likely to view quality as a continuous improvement activity or method to manage organization-wide performance ...
Outcomes :- ... Manufacturing-based, compared to service-focused, organizations, are nearly twice as likely to use quality measures to drive higher performance by promoting challenging goals,...
Culture :- ....The connection between quality and the customer is a key element to the definition, activities, and ultimately the culture of an organization.....
Competencies :- quality-related training in terms of what type of training is provided, who receives the training, and how training is
provided...
QUALITY IS MAINLY A ...
risk mitigation - 4%
activity tool to fix issues after being discovered 10 %
compliance activity 22%
method to manage organization-wide performance 24%
continuous improvement activity 37%
customer satisfaction tops the list of quality measures.
http://asq.org/global-state-of-quality/
i am not sure if i can upload the copy, but here's few interesting excerpts...
(some body could confirm i can upload it.....+ also if somebody has similar repor from previous years, it would even more valuab le)
Learn How Managing Quality Has Driven Success for Global Organizations
here's
Governance : - ... executive leadership directly govern or manage the quality process are 30 percent more likely to view quality as a continuous improvement activity or method to manage organization-wide performance ...
Outcomes :- ... Manufacturing-based, compared to service-focused, organizations, are nearly twice as likely to use quality measures to drive higher performance by promoting challenging goals,...
Culture :- ....The connection between quality and the customer is a key element to the definition, activities, and ultimately the culture of an organization.....
Competencies :- quality-related training in terms of what type of training is provided, who receives the training, and how training is
provided...
QUALITY IS MAINLY A ...
risk mitigation - 4%
activity tool to fix issues after being discovered 10 %
compliance activity 22%
method to manage organization-wide performance 24%
continuous improvement activity 37%
customer satisfaction tops the list of quality measures.
