Best Practices and lessons learned are listed seperately in 1.1.1 market research/1.1.2 historical warranty and quality information/1.1.3 team experience under 1.1 voice of the Customer in APQP 2nd ed.
Are these different ? Could anyone show me some examples?
1.1.1 Market Research: This is information on what is important to the end user and what is not satisfactory to the end user.
1.1.2 Historical Warranty and Quality Information: This is the field history of failure modes and frequencies of each.
1.1.3 Team Experience: This is the team knowledge of failure modes and frequencies from past experience. This may be from design qualification testing, final functional testing in manufacturing and engineering knowledge from FMEA and FTA.
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