Nonconformance for vague CARs and PARs

I recently had an ISO 9001 audit and received a non-conformance due to our CARs and PARs being to vague. I am looking at ways to improve that.

Welcome to The Cove, oopsy daizy.

Your post is a bit vague, too. Perhaps adding more details will help?

Is there anyone at your facility who is qualified in corrective and preventive action methodologies to review corrective and preventive actions?

Also see: The 8-D (Eight Disciplines) Problem Solving Methodology

oopsy_daizy said:

I am looking at ways to improve that.

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At least for CAR's, you should always have the requirement not being complied with, and it's source. Add the evidence that shows requirements are not being adhered to with traceable example(s) and the information should be clear. Sometimes, corrective action requests get issued based on subjective opinions and that is not advisable.

oopsy_daizy said:

I recently had an ISO 9001 audit and received a non-conformance due to our CARs and PARs being to vague. I am looking at ways to improve that.

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oopsy daizy,

Do your PAR/CAR forms require something along the lines of the following?

1. Nature of the potential/actual nonconformity
2. Evidence of the potential/actual nonconformity
3. Applicable requirement
4. The containment action (if any)
5. Name of person responsible for determining the root causes and target date
6. The root causes and actual date determined
7. Name of the person responsible for removing the root causes and target date
8. Name of person responsible for verifying root cause removal
9. Evidence of action taken to remove root causes and date verified
10. PAR/CAR review and close out (by whom and date or new PAR/CAR #)

...or did the people responsible not take their jobs seriously?

Apart from form design, you may also be looking at:

• Lack of buy-in as to the seriousness of the potential/actual nonconformity.
• Poor leadership/lack of process monitoring.
• Lack of competence in Ford Global 8D, or better, problem solving discipline

John

oopsy_daizy said:

I recently had an ISO 9001 audit and received a non-conformance due to our CARs and PARs being to vague. I am looking at ways to improve that.

Click to expand...

Ha! Sounds like whoever wrote your NC needs see that they're guilty too! Firstly, was this an internal, customer or CB audit? Can you post the EXACT wording of the NC?