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Brian0612
Our company Quality Policy states that we will try to achieve the highest levels of Delivery and Quality Performance that meets or exceeds our customer's expectations while continually improving the QMS.
Our current company quality objectives specify that our target is 100% on-time delivery and 100% product acceptance by our customer. We average about 99 - 99.5 % for each quarter when we measure these objectives. Should we lower our objectives? Are we setting our goals too high? I would like some feedback to how other comapanies handle this. Our company president is opposed to lowering these objective targets and I am trying to decide if I should propose this at Management Review.
Thanks
Brian
Our current company quality objectives specify that our target is 100% on-time delivery and 100% product acceptance by our customer. We average about 99 - 99.5 % for each quarter when we measure these objectives. Should we lower our objectives? Are we setting our goals too high? I would like some feedback to how other comapanies handle this. Our company president is opposed to lowering these objective targets and I am trying to decide if I should propose this at Management Review.
Thanks
Brian