Developing Documentation and Defining Processes as Subcontractor

[stanislava.grgv]

Hi everyone,
I work in a subcontractor which is not design responsible. We have the following partnership with our client:
We use its equipment, materials, work instructions, most of its procedures are mandatory to us and so on
We are not design responsible - we only assemble,test,inspect,pack and deliver the finished goods.
We are now going to work on implementing QS according ISO 16949.
But our main problem is to define exactly what can we use from our client as documents(like said they are mandatory to us):
for example they have distributed a copy of their Control Plan and we work according to it - do we need to develop our own as one of the mandatory documents needed?
And one more is it necessry for our client to put signatures to our additional procedures if such are needed for us - for example there are unapplicable points in some of their procedures for us as our production is smaller in processes and quantity.

Have anyone been in such situation and can share experience?

[qusys]

In Reply to Parent Post by stanislava.grgv

Hi everyone,
I work in a subcontractor which is not design responsible. We have the following partnership with our client:
We use its equipment, materials, work instructions, most of its procedures are mandatory to us and so on
We are not design responsible - we only assemble,test,inspect,pack and deliver the finished goods.
We are now going to work on implementing QS according ISO 16949.
But our main problem is to define exactly what can we use from our client as documents(like said they are mandatory to us):
for example they have distributed a copy of their Control Plan and we work according to it - do we need to develop our own as one of the mandatory documents needed?
And one more is it necessry for our client to put signatures to our additional procedures if such are needed for us - for example there are unapplicable points in some of their procedures for us as our production is smaller in processes and quantity.

Have anyone been in such situation and can share experience?

ISO TS requires 7 mandatory procedures, quality manual, etc. etc. , besided you shall also have the design of the process. Only exclusion possibile is the design and development of the product. Besides, you shall have process flow, fmea, control plan of your process. What you customer provided to you is an input for you .

[vanputten]

Your customer's documents fall under 4.2.3 f). They are external documents and must be controlled (identified and distribution controlled.)

These documents you create for your own management system are considered "Planed Arrangements" and you must control them for your own sake. Customer's do not have to sign (approve) your own documents.

Your situation is common.

My recommendation is that you study the TS 16949 standard more and learn what the requirements mean before you move forward with implementation.

[ssz102]

the documents from customer can be as a outside document; then you creat some document suit for your exactly process with the document provied by customer

[stanislava.grgv]

Thank you all,
your replies really gave me a direction to follow.
I will certainly study the standart more deeply and look to our customers docs from a different side... I don't know why but our relationship seems to me sometimes hard to define connected to the standart.

Wish you all a nice day and successful incoming week.

[stanislava.grgv]

Hello again,
I just want to ask something else...
I am conserned for this situation:
As I said we are not design responsible and receive almost everything form our client.
They implement design changes in products, update WI according to the new drawing...
What happens if our customer do some mistakes during that processes(it is absolutely possible to hapen right?) - we can check things according to the info they give us but what if we do not receive feedback?
Or if we would like the WI that are not enough clear explained to be changed so that we to avoid nonconformity(because we do not have the right to do that ourselves)?
Maybe it is more related to the established relationship with the client but...
Have you been in such situation?

And is it mandatory for us to have an engineering department?

[p_tww]

In Reply to Parent Post by stanislava.grgv

Hello again,
I just want to ask something else...
I am conserned for this situation:
As I said we are not design responsible and receive almost everything form our client.
They implement design changes in products, update WI according to the new drawing...
What happens if our customer do some mistakes during that processes(it is absolutely possible to hapen right?) - we can check things according to the info they give us but what if we do not receive feedback?
Or if we would like the WI that are not enough clear explained to be changed so that we to avoid nonconformity(because we do not have the right to do that ourselves)?
Maybe it is more related to the established relationship with the client but...
Have you been in such situation?

And is it mandatory for us to have an engineering department?

Hi

firstly it is not a mandatory to have a engineering department. organisation structure would be established by yourself at most effective/efficient means.

when you find the product information from your customer is wrong, it means you find it in customer requirement review process ( standard clause 7.2.2), then you must pass your review result to your customer. if they donot reply, it is your decision to continue consequent process or not. but if accepted customer requirements after review process, you must follow it.