How would you respond in a work setting?

Please share experiences (or give examples) about how you responded on the following situations:

a) Downplaying
b) Interrogating
c) Active listening
d) Recommending
e) Humoring
f) Critiquing

Re: How did you respond?

biboy2012 said:

Please share experiences (or give examples) about how you responded on the following situations:

a) Downplaying
b) Interrogating
c) Active listening
d) Recommending
e) Humoring
f) Critiquing

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Context is important. In what setting?? Home? Work? Supervisor/Employee?

Stijloor.

Re: How did you respond?

Stijloor said:

Context is important. In what setting?? Home? Work? Supervisor/Employee?

Stijloor.

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Thanks for seeking addtional information. I prefer work setting, but I welcome full range of possible responses for different settings.

Re: How did you respond in a work setting?

Why are you asking for this information / what use will you put it to?

A psychological study?
Writing a management textbook?
Job interview?
Other (please specify)

Re: How did you respond in a work setting?

biboy2012 said:

Please share experiences (or give examples) about how you responded on the following situations:

a) Downplaying
b) Interrogating
c) Active listening
d) Recommending
e) Humoring
f) Critiquing

Click to expand...

If someone downplays an important issue, I walk away for about 10 minutes, then come back after giving them some time to think about it. If I stick around and try to force the issue all I do is create a confrontation and the other person goes into defensive mode. By walking away and coming back it gives them (and me) time to think about what was said and re-formulate our thoughts.

If someone interrogates me, I (try) to remain absolutely calm with no emotion showing (this is not always successful, but I try). I answer all questions with full and very complete sentences usually putting the question back into the answer somehow.

Re: How did you respond in a work setting?

Years ago my employer sent me to a Crucial Confrontations class that felt like a breakthrough in personal and professional insight and competence. Its lessons were applicable to every level in the organization. I still listen to the audio version on CD sometimes - its lessons are timeless and when put into practice I improved with difficult conversations of both personal and professional nature. The site I linked offers used copies at a reasonable price.

I am not affiliated with Vital Smarts.

Re: How did you respond in a work setting?

Steve Prevette said:

Why are you asking for this information / what use will you put it to?

A psychological study?
Writing a management textbook?
Job interview?
Other (please specify)

Click to expand...

This will be incorporated in a presentation material on career coaching that I am preparing for our training team so that at the end of the training employees can demonstrate skills in active listening, asking questions, and giving feedback.

Re: How did you respond in a work setting?

biboy2012 said:

This will be incorporated in a presentation material on career coaching that I am preparing for our training team so that at the end of the training employees can demonstrate skills in active listening, asking questions, and giving feedback.

Click to expand...

In this case I would apply the exercises listed in some of the publications I referenced in my link, versus "re-inventing the wheel" for your training. If you can attend one of their courses it would be even better, in my view.