Head Office Audit check & result ...
Need some advice on what best way to handle and write a proper solutions. There was a audit done at our fty by our HQ, to measure our total fty & process level based on 4 main headings :Adherence, risk, conpetency & KPI. Under each sub header - there are questions asking the usual stuffs like ... " Is there ...., Are all "xyz" been ..., Are there ..... etc "
The audit is done with an opening talk explaining briefly what is expected & each Dept Mgr will be called in to explain when questioned & when on the shopfloor - they would want to see evidence.
When it get started, (this later what we found out) - that the Auditor is asking relevant questions but not according to the pre-list that was informed (a/m). And the Auditors - did not use any form to record what we show and answer . When the 2 days audit was over - we were not briefed on the findings & comments made.
When the final score was revealed - my boss was in shock when the score was extremely low. We failed the audit despite we are ISO 9002 & ISO 14001 certified.
We tried to explain to our Boss that some of the findings & comments made (after 2 days later when they finally gave us the Audit report) - was not asked during that time ... and some, we did show evidence, etc ... BUT, our boss failed to listen and start yanking that we did not do a good job.
Right now, we have to write corrective actions on all the findings (some of which we did do & have evidence to show but was not ask by the auditors at that time ) ...
So ... guys, is there any advice how to go about explaining something we failed, but actually quite not ... and have to write actions.
I told my boss that the Auditor is not conpetent to understanding how the audit should be carried out. By right, the auditor should have a close meeting and run through all the findings so that we can understand & agree to it. But that was not done! I have brought out - perhaps we can have a conference call with our HQ auditor again to clarify ... but was turned down because one of them is a Global Director !
So then, what is the best way to do now. Hope some can comment & advice me what approach now.
Thanks