Quality Assurance on Event Organizing (Medical Conferences, Yearly Festivals, etc.)

Ettore

Quite Involved in Discussions
I'm looking for any information on Quality assurance on event organizing like medical conference, yearly festivals.
I'm trying to understand also if is possible to write down a flow chart for process 7.5 (whit matrix or idef chart) erogation of the service.
I will be grateful to every one that will be able to drive me on the right street
Many thank in advance
 
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