C
Cordon - 2007
We received a DDR a couple of days ago for a late delivery, the screw up happened during the 4th of July holidays.
(Root cause, not exactly as written)
We were closed on the 3rd and 4th and e-mailed on the 7th for pick-up and had no responce to it. Then we e-mailed a reminder of freight for pick-up on the 11th and they picked up the product that day, the product was due on the 10th so it was 3 days late.
Here's the kicker, the freight company normally calls on a weekly basis and did not call the week of the holiday, also the gal that we deal with on the delivery stated that they were aware of the pick-up.
(Corrective action)
Watch the due date for future order, and have trucks scheduled accordingly.
I did not fill out the RC/CA on this DDR, the lady in charge of OEM did.
Opinions please.
(Root cause, not exactly as written)
We were closed on the 3rd and 4th and e-mailed on the 7th for pick-up and had no responce to it. Then we e-mailed a reminder of freight for pick-up on the 11th and they picked up the product that day, the product was due on the 10th so it was 3 days late.
Here's the kicker, the freight company normally calls on a weekly basis and did not call the week of the holiday, also the gal that we deal with on the delivery stated that they were aware of the pick-up.
(Corrective action)
Watch the due date for future order, and have trucks scheduled accordingly.
I did not fill out the RC/CA on this DDR, the lady in charge of OEM did.
Opinions please.
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