A
adam0010
I am on a team currently working through bringing an ISO 9001:1994 system up to date for a 15 person software development company.
We are trying to clean up the documentation and are seeing lots of documents referring to very specific roles on the ISO team that really don't seem needed to us. The list follows. It has its own document entitled: "Master List of ISO Roles/Titles (Also referred to as Quality Management Team)"
Quality Management Representative
ISO Meeting Chairman
Alternate Quality Management Representative
Quality Manager
Internal Audit Manager
Engineering Program Manager
Inventory Manager
Infrastructure Manager
Information Security Manager
Purchasing Manager
Training Monitor
Secretary
Customer Survey Monitor
Info Systems/Quality Documentation Manager
Internal Auditors
Neat huh?! We don't define these roles at the company level, so they tell me that they thought ISO required these things. Seems to me the only roles the standard expects are: Quality Manager for care and feeding of the QMS, Management Representative for feeding the Quality Manager, and Internal Auditor(s) to make sure the feedings are done correctly.
I sure as heck don't think that ISO demands a Customer Survey Monitor... Or am I way off here? (It is past my bedtime.)
I also found that when a role switched to someone else, there was a formal approval of this in a QMR meeting and then a fancy letterhead signed document was scanned and uploaded into the system. Nobody wants to do any of that if they don't have to, and I don't think they do have to... right?
And hello to the forum! So much great information here!
We are trying to clean up the documentation and are seeing lots of documents referring to very specific roles on the ISO team that really don't seem needed to us. The list follows. It has its own document entitled: "Master List of ISO Roles/Titles (Also referred to as Quality Management Team)"
Quality Management Representative
ISO Meeting Chairman
Alternate Quality Management Representative
Quality Manager
Internal Audit Manager
Engineering Program Manager
Inventory Manager
Infrastructure Manager
Information Security Manager
Purchasing Manager
Training Monitor
Secretary
Customer Survey Monitor
Info Systems/Quality Documentation Manager
Internal Auditors
Neat huh?! We don't define these roles at the company level, so they tell me that they thought ISO required these things. Seems to me the only roles the standard expects are: Quality Manager for care and feeding of the QMS, Management Representative for feeding the Quality Manager, and Internal Auditor(s) to make sure the feedings are done correctly.
I sure as heck don't think that ISO demands a Customer Survey Monitor... Or am I way off here? (It is past my bedtime.)
I also found that when a role switched to someone else, there was a formal approval of this in a QMR meeting and then a fancy letterhead signed document was scanned and uploaded into the system. Nobody wants to do any of that if they don't have to, and I don't think they do have to... right?
And hello to the forum! So much great information here!