Re: Advisory Services - Design and Development requirements per clause 7.3 of ISO 900
I am developing a QMS for an establishment which give services for SME entrepreneurs... the service include advisory on many topics such as how to develop a business plan, how to have balance sheet ... what they need to consider in their business ... etc.
my question now ..... since they give all these advices, does advisory services treated as design and development as per clause 7.3 of ISO 9001:2008?
if yes ....I need an explanation of how it would be to comply with the sub-clauses requirements.
many thanks...
Shady
Hi and welcome to the cove here. Good question to open.
The delivering of the advisory is the service provision part (7.5) where as deciding what specific advise needs to be framed and how it must be tailored forms the design and development part.
The inputs come from customer + your previous experiences and knowledge + several other learnings and statutory, regulatory requirements.
You create outputs that meets the input, review them and perhaps some changes would be felt necessary and made which is the result of the verification you did to see how true and correct your outputs were.
Validation is tricky, however please note what ISO9001:2008 says at 7.3.6
Wherever practicable, validation shall be completed prior to the delivery or implementation of the product.
So your validation happens as the customer executes tasks per your advise and you thereby gather more experience and will have the expertice to suggest quick and proper changes to already advised information, if felt necessary, or keep a contingency plan option to the customer.
Then its done ~~~