Moncia
Quite Involved in Discussions
Hi All
I have a dilemma and no idea how to deal with it.
We have two non-conformances, two returns from the same customer
Both are based on the Odor (subjective). We have smelled both products (retains we had in stock and the material the customer returned) and cannot pick the off notes the customer complains about. Pretty much every one at work smelled the samples no one could pick up what the customer did.
So now I have to do two NC reports, corrective actions, but how do you do root cause investigation, corrective action if there is nothing wrong with the product. The physical analyses are within the specs. They are good.
Smell is very objective, every person smells differently. What do you do in that case?
Does anyone here work in flavor / fragrances, or have had similar scenario? How to answer those NC reports?
Thank you all
I have a dilemma and no idea how to deal with it.
We have two non-conformances, two returns from the same customer
Both are based on the Odor (subjective). We have smelled both products (retains we had in stock and the material the customer returned) and cannot pick the off notes the customer complains about. Pretty much every one at work smelled the samples no one could pick up what the customer did.
So now I have to do two NC reports, corrective actions, but how do you do root cause investigation, corrective action if there is nothing wrong with the product. The physical analyses are within the specs. They are good.
Smell is very objective, every person smells differently. What do you do in that case?
Does anyone here work in flavor / fragrances, or have had similar scenario? How to answer those NC reports?
Thank you all
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