N
nurhakim
Hi,
I would like to get your opinion regarding this. Recently we receive a complaint regarding packing defect which is-product was packed in different size boxes.
We investigate and come to conclusion that it was due to human error when no evidenced from QC & QA records showed that we experience such defects.
So our corrective action was retraining of operators. However it seems that customer is still not happy with the solution. How far do you think that this CA is acceptable and can satisfy the customer, with the fact that it will not reoccur in the future.
Thanks,
Nur
I would like to get your opinion regarding this. Recently we receive a complaint regarding packing defect which is-product was packed in different size boxes.
We investigate and come to conclusion that it was due to human error when no evidenced from QC & QA records showed that we experience such defects.
So our corrective action was retraining of operators. However it seems that customer is still not happy with the solution. How far do you think that this CA is acceptable and can satisfy the customer, with the fact that it will not reoccur in the future.
Thanks,
Nur