J
Jim Wei
dear Pros,
I don't know if your guys have ever met the following situations: when you received a request of Correction Action from your customer, maybe the management ask you to briefly describe the problems in order to protect the reputation of the company, or maybe the management ask you to use "well-expressed" words to describe the problem (the description of the problem is not exactly happening in the company, there is a lillte trick on wording). So my questions are:
- how should we deal with it?
- as an employee and also as a quality engineer, should we stick to the fact of the problem or should we use "well-expressed" words to describe the problem?
- should we describe the problem in detailed or briefly?
thanks,
Jim Wei
I don't know if your guys have ever met the following situations: when you received a request of Correction Action from your customer, maybe the management ask you to briefly describe the problems in order to protect the reputation of the company, or maybe the management ask you to use "well-expressed" words to describe the problem (the description of the problem is not exactly happening in the company, there is a lillte trick on wording). So my questions are:
- how should we deal with it?
- as an employee and also as a quality engineer, should we stick to the fact of the problem or should we use "well-expressed" words to describe the problem?
- should we describe the problem in detailed or briefly?
thanks,
Jim Wei