I am having trouble pin pointing new goals and objectives. Currently we are tracking on time,safety/accident ratio, and cost of quality. Need ideas please
yogurt
Is that on-time delivery, in full?
Seems like a good set of measures, except you appear to be missing customer satisfaction (which might be measured by monitoring the complaint rate).
As someone else said, why do you need new goals and objectives? How are you doing with your existing measures? Have you been able to benchmark against the competition? What do your customers think of your performance as measured now? In these questions alone might lie some answers - not new goals and objectives, just ratcheting up the targets for existing performance measures.
If it were me, I'd have a chat with top management, maybe sales, maybe customer service and get their ideas.
I'd also caution against having too many. Here in the UK there are self-serving consultants who have encouraged the government to impose politically-motivated targets on government institutions like the National Health Service and the Police, without giving them the resources they need to fulfil them. So the Chief of Police for my area was on the radio some while ago complaining that he really could not meet all the targets, not without a load more policemen and civilians than he could afford on his meagre budget. He said his job had been reduced to merely deciding which targets to miss each month.
I think targets have to be relevant to the business, and clearly so to all concerned - hence the suggestion to involve senior management and those in touch with the customers in defining them.
Just 2c
Pat