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I was wondering if I could get some input from the Cove regarding my product returns process that I have just rewritten. The original is too specific/detailed and a lengthy nightmare. See attached bare bones flowchart for a "generalized" returns process. What do I need to add to the guts of the flowchart to make it pass ISO 9001(besides the doc name, number, rev, date info)? I really want this as bare as possible.
The only place I see a direct requirement for a documented process for customer complaints(in our case - product returns) is in ISO 9001 is 8.5.2(a).
The only place I see a direct requirement for a documented process for customer complaints(in our case - product returns) is in ISO 9001 is 8.5.2(a).
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