I have a salesman here that filled out a corrective action request form.
His concern is the Following: " A large quantity of part number xxx xxx-xxx ($28.72) remain unreturned for credit to vendor." I'm not sure why he would be involved or care.
There is a process for handling non-compliant materials in our ISO policy which hasn't been violated. What do you do with his request for corrective action? Refuse it? ask him to withdraw it? if he doesn't, then what?
How should this be handled?
Thanks for any type of input or comment on this issue.
His concern is the Following: " A large quantity of part number xxx xxx-xxx ($28.72) remain unreturned for credit to vendor." I'm not sure why he would be involved or care.
There is a process for handling non-compliant materials in our ISO policy which hasn't been violated. What do you do with his request for corrective action? Refuse it? ask him to withdraw it? if he doesn't, then what?
How should this be handled?
Thanks for any type of input or comment on this issue.