Re: Quality Training
I have been a Process Engineer for about 27 years.
I have the Quality Manager position here were I work.
I have been in the position as of Oct 2011.
I know I need training. <snip>
I congratulate you on wanting to learn about doing a good job, especially since you don't describe any particular duress from bosses or customers.
Here's the deal:
You mention ISO -
- is your organization currently registered?
- under pressure to get ISO registration?
If ISO registration is a factor in your thinking, say so and we can focus on that.
If you are just trying to be of value to your organization, I suggest you review the American Society of Quality (ASQ) Body of Knowledge (BOK) for the Manager of Quality/Organizational Excellence Certification - CMQ/OE (
BOK). Take advantage of the study guide and sample exams. See what training and books ASQ has to offer.
Let me hasten to add that even those of us who have been Quality Managers for a long time do not deal with every facet of the BOK on a day-to-day basis. It would be a rare individual who could score a perfect score on the test in the allotted time. A student who already has the job would probably take the sample tests to see what he knows and where he needs a little more knowledge. (It's a kind of Gap Analysis to determine the gaps in one's knowledge.)
I also want to reinforce the idea that the Cove is a great resource for filling those gaps in addition to the references provided by ASQ.