M
MonikaG
Hi,
I have recently been appointed to the QAM role for my company. That's nice but at the same time very challenging. I have been with the company for 5 years now. I have worked as an IT manager for 4 years (with previous experience from IT ) and as a project leader/quality developer for 1 year. I have no formal education in quality, I have only made Internal Revisions education and learned little about ISO. We are ISO 9001 certified company.
My company has 80 employees. We develop and sell advanced systems within telematics. Our business is to develop and sell solutions of quite complicated character. Very often we sell as much knowledge as physicall things (project management, development, installation). We don't have any production in house. We cooperate with many subsuppliers. We buy mostly production of our products but even some part of development.
Allthough we are quite small now, we used to be a part of a large and well known company and our quality system has a good base from this time.
For a few yeras we've had a consultatnt as a QAM and now I'll get this job.
My company is quality minded. We have inherited our quality level from our previous organisation. But I see that we don't focus on quality any more. Quality has become something uncomfortable to talk about - to work with. We are good and so it is. But I think that if we will not develop and go further in our quality thinking than we will not be good in future.
Anyway, I've got a new position but my boss (GM) don't tell me what I am expected to do. Yes I know I must manage our re-certification which we'll have later this year. But what more? How would you act if you were in my shoes? What should a QAM do in this type of company? I am going to write down an action plan for the coming year but I don't know really how ambitious I should be. I must learn more and get some experience to begin with.... As you se I am quite confused (but not scaredAny advice will be apreciatted.
Monika G
I have recently been appointed to the QAM role for my company. That's nice but at the same time very challenging. I have been with the company for 5 years now. I have worked as an IT manager for 4 years (with previous experience from IT ) and as a project leader/quality developer for 1 year. I have no formal education in quality, I have only made Internal Revisions education and learned little about ISO. We are ISO 9001 certified company.
My company has 80 employees. We develop and sell advanced systems within telematics. Our business is to develop and sell solutions of quite complicated character. Very often we sell as much knowledge as physicall things (project management, development, installation). We don't have any production in house. We cooperate with many subsuppliers. We buy mostly production of our products but even some part of development.
Allthough we are quite small now, we used to be a part of a large and well known company and our quality system has a good base from this time.
For a few yeras we've had a consultatnt as a QAM and now I'll get this job.
My company is quality minded. We have inherited our quality level from our previous organisation. But I see that we don't focus on quality any more. Quality has become something uncomfortable to talk about - to work with. We are good and so it is. But I think that if we will not develop and go further in our quality thinking than we will not be good in future.
Anyway, I've got a new position but my boss (GM) don't tell me what I am expected to do. Yes I know I must manage our re-certification which we'll have later this year. But what more? How would you act if you were in my shoes? What should a QAM do in this type of company? I am going to write down an action plan for the coming year but I don't know really how ambitious I should be. I must learn more and get some experience to begin with.... As you se I am quite confused (but not scaredAny advice will be apreciatted.
Monika G