My, my Andy, you are always so contentious, but I like it. I don't do anything JUST to pass an external audit. I don't like being told to do something without being given an explanation of why you wish me to do it. I don't figure anyone else does either. My experience is that folks are a lot more inclined to cooperate with you on implementing a realistic quality management system (that, BTW, just happens to be registered) if you give them an understanding of the basis for said quality system. Assuming that no one besides management needs to have a complex understanding of how your company operates is a recipe for revolt, poor quality, high costs, dissatified labor and it's not very nice either .AndyN said:of why are you needing to tell folks about ISO/TS? My experience has been that apart from a few management people, no-one else nneds to be told about the contents or genealogy of the requirements. All good technical stuff but my recommendation would be to spend more time emphasizing the use of the quality system etc. Is this awareness driven by the need to be able to pass an external audit?
Andy
I agree with this. Not offering an explanation can, in my view, foster a patriarchal "Workers should be seen, not heard" (like the child-rearing addage of old) sense that is less than optimal.Icy Mountain said:I don't do anything JUST to pass an external audit. I don't like being told to do something without being given an explanation of why you wish me to do it. I don't figure anyone else does either. My experience is that folks are a lot more inclined to cooperate with you on implementing a realistic quality management system (that, BTW, just happens to be registered) if you give them an understanding of the basis for said quality system. Assuming that no one besides management needs to have a complex understanding of how your company operates is a recipe for revolt, poor quality, high costs, dissatified labor and it's not very nice either .