B
biboy2012
Customer Queue Problem - Improving Distribution of Service
Because of the great suggestions I received from the above thread I was able to develop a queue management procedure.
If you don't mind please take a look at the attached procedure for the comparison between the current state and the proposed state.
Now - I am soliciting help in writing a proposal to make the concept clearer and sell my idea to my boss more effective because I am not an English native speaker.
Some of the benefits of my proposed solution (new process) that I was identified includes:
For Internal Support
1. More time to prepare
2. Less pressure
3. Less likely to commit error/s
For Customers
1. Reduce wait time at point of service
2. More likely to get accurate request
For Customer Service Representatives
1. Prevent occurrence of complaint re wait time
Thank you for your time.
Because of the great suggestions I received from the above thread I was able to develop a queue management procedure.
If you don't mind please take a look at the attached procedure for the comparison between the current state and the proposed state.
Now - I am soliciting help in writing a proposal to make the concept clearer and sell my idea to my boss more effective because I am not an English native speaker.
Some of the benefits of my proposed solution (new process) that I was identified includes:
For Internal Support
1. More time to prepare
2. Less pressure
3. Less likely to commit error/s
For Customers
1. Reduce wait time at point of service
2. More likely to get accurate request
For Customer Service Representatives
1. Prevent occurrence of complaint re wait time
Thank you for your time.
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