Q
QualityJedi
Greetings and Salutations,
In a few weeks my company will be conducting their annual customer satisfaction survey. In years past we have employed the use of a rather plain/sterile survey consisting of a few broad questions which has produced vague/crappo data. It's time for change...
I've developed a weighted (valence) survey consisting of the following value sets: "How important is Blah Blah to your company" and "How well are we doing Blah Blah".
I'm curious to see how many other people are using weighted surveys and are willing to share formats and experiences.
Mike
Quality Jedi
SALES......QUALITY
In a few weeks my company will be conducting their annual customer satisfaction survey. In years past we have employed the use of a rather plain/sterile survey consisting of a few broad questions which has produced vague/crappo data. It's time for change...
I've developed a weighted (valence) survey consisting of the following value sets: "How important is Blah Blah to your company" and "How well are we doing Blah Blah".
I'm curious to see how many other people are using weighted surveys and are willing to share formats and experiences.
Mike
Quality Jedi
SALES......QUALITY