An integrated solution to 9001 and 14969 is QSi from IBS. It works in a Lotus Notes environment.
If you are looking for a simple solution, maybe this isn't it. But if you want a 9001/14969 package (from Q Manual to customer complaints to calibration etc., etc.) then its worth a look. Nothing is free, but if you are willing to invest the time to learn the system and set it up, ultimately the time and trouble saved was/is worth it for us.
For complaint tracking we used to use Harrington, but it was just on my computer, and I had to print out and make/distribute copies. That said, it worked well for many years, and I believe that now there is a way to use that product with email, which would make it a lot better. We bought our copy before email was widely used.
Now, I can go a week and not even touch the copy machine. The only downside to this is that I don't get to walk around to everyone's office and chat on a daily basis as I distribute copies. Oh yeah, I miss that.
If you'd like more info, PM me.
BTW, I don't work for IBS or get paid by them. If the software was awful, I'd say so.