I wouldn't say my organization has a goal, per se, but we do monitor any documents that are in limbo beyond their designated trigger points.
For example:
- Document Change Requests Pending Approval > 14 days (it may require multiple approvals and not all personnel may be on-site)
- Approved Document Change Requests Open > 30 days (it should take no longer than 30 days to make the changes and get the document approved...again, people are off-site frequently and other items may take priority over a document being updated)
- Documents Pending Approval > 30 days (no document should be waiting for approval for more than 30 days)
- Unnapproved Documentation > 10% - excluding New documentation (at no point should more than 10% of our documentation be sitting in revised/pending approval/pending review/or other form of non-approved state - exluding new).
I know that some people will probably frown upon the 14 and 30 day numbers...perhaps even the 10% number...but keep in mind that we have developed a system that works for us.
Obviously, if there is a priority issue (e.g., safety), the documentation will get pushed through the cycle much faster.
Keep in mind that we do monthly updates of our metrics...to have numbers with trigger points less than 30 (as in the case of the first one), does leave us open to missing some actual results.
For us, it really isn't about the turnaround time...as it is about ensuring we have the proper documentation available to the proper people in the proper location. Yes, there is a tie-in to turnaround time for a document, but we still have a business to run (and money to make)...and sometimes, the paperwork happens afterwards.
We refuse to to be backed into a corner because of our documentation.
But...if having a turnaround time works for you, great!