W
wonderfulong2006
Hi,all
I am working in quality deparment for 1 years,which I had 3 years working experience in quality management before joining in my current company.We are a large logitics servicer provider.We've obtained ISO &OHSAS certification few years ago.
Now,my new boss who is not Quality professional, ask me to give him some convinced reports or plans which will show the value of Quality department to our highest boss.To be frank, quality management system is quite weak in such service fields.Firstly,our quality department only focus on to push department heads to provide documents or records for external audits.We seldom have more energy and time on how to really improve operation quality,which our boss will be loved to see and esasier to see.Our operation quality is not satisfied in the view of our highest boss.
Secondly,most of operation department heads seldom value our quality system.They do think it only causes a lot of paper working.The quality system is just for auditor not for themselves.They don't actively update or develop documentary SOP or WI.They are used to coach their opersters by saying ,not issuing and explaining SOP to operators!The most important is that Quality department is without saying power in operation.So my boss want to make our deparment much more weighted and powerful.
Does anyone in service quality managment could give me some useful and practical suggestion?
I am working in quality deparment for 1 years,which I had 3 years working experience in quality management before joining in my current company.We are a large logitics servicer provider.We've obtained ISO &OHSAS certification few years ago.
Now,my new boss who is not Quality professional, ask me to give him some convinced reports or plans which will show the value of Quality department to our highest boss.To be frank, quality management system is quite weak in such service fields.Firstly,our quality department only focus on to push department heads to provide documents or records for external audits.We seldom have more energy and time on how to really improve operation quality,which our boss will be loved to see and esasier to see.Our operation quality is not satisfied in the view of our highest boss.
Secondly,most of operation department heads seldom value our quality system.They do think it only causes a lot of paper working.The quality system is just for auditor not for themselves.They don't actively update or develop documentary SOP or WI.They are used to coach their opersters by saying ,not issuing and explaining SOP to operators!The most important is that Quality department is without saying power in operation.So my boss want to make our deparment much more weighted and powerful.
Does anyone in service quality managment could give me some useful and practical suggestion?