What Type of Audit Questions to expect for ISO 9001 - 6.2 Human Resources

[insect warfare]

In Reply to Parent Post by steve hussain

Most auditors will look for the employees files that they interviewed during the audit. He/she will then look at their job description and link that to their competency level. if they fall short he/she will look for what training was given to bring them in line to the require competency level.
he/she will also look at how your training plan is develop and to ensure you can provide evidence the your needs analysis can be linked to your training plan.
you will also be required to show what means are used to evaluate the effectiveness of training done. etc.

You should be careful and note the distinction between "employee's files" (such as records of OJT, position descriptions, etc.) and "employee files" kept by Human Resources (which are typically confidential, contains sensitive employee information, and are shared only between authorized personnel). Auditors are usually not privy to the latter, unless a special request was authorized by the employee and/or HR.

Otherwise, good points...

[Cari Spears]

In Reply to Parent Post by insect warfare

You should be careful and note the distinction between "employee's files" (such as records of OJT, position descriptions, etc.) and "employee files" kept by Human Resources (which are typically confidential, contains sensitive employee information, and are shared only between authorized personnel). Auditors are usually not privy to the latter, unless a special request was authorized by the employee and/or HR.

Otherwise, good points...

Yep. We have "personnel" files that are confidential, but HR maintains "training" files that are on our company intranet that anyone can access.

For us, determining training needs, providing that training and evaluating it's effectiveness is the responsibility of the process owners (peoples' bosses) - HR just maintains the records.

[gbcqc]

In Reply to Parent Post by Cari Spears

Yep. We have "personnel" files that are confidential, but HR maintains "training" files that are on our company intranet that anyone can access.

For us, determining training needs, providing that training and evaluating it's effectiveness is the responsibility of the process owners (peoples' bosses) - HR just maintains the records.

Our HR does the same, they keep one Personnel file on the employee that the (ex. AS9100) auditor has no reason to look at (insurance, 401K, SS#, etc). Then we have the training files that they look at.

[Randy]

What kind of questions? Simple, as a 3rd party CB auditor I ask questions that are relevant and that the person on the other end would be reasonably expected to answer.

Regardless of process or person involved with a process questions need to be relevant and appropriate to the person based upon their roles & responsibilities

So I would ask the same "types" of questions in HR as I would in production with the only difference being, the questions themselves

And as stated I would only be in HR if it were relevant to the audit, the same goes for everywhere else I would go.....

RELEVANT!!!!