P
phucduong
Hi All!
I am newbie in this forum. I want to ask how to assess the effectiveness of ISO 9000 QMS. Pls!
Regars!
I am newbie in this forum. I want to ask how to assess the effectiveness of ISO 9000 QMS. Pls!
Regars!
Hi All!
I am newbie in this forum. I want to ask how to assess the effectiveness of ISO 9000 QMS. Pls!
Regars!
Welcome, I hope you'll like it hereI am newbie in this forum.
ISO 9004:2000. Clause 5.6.2 said:Inputs to evaluate efficiencyas well as effectiveness of the quality management system should consider the customer and other interested parties and should include
— status and results of qualityo bjectives and improvement activities,
— status of management review action items,
— results of audits and self-assessment of the organization,
— feedback on the satisfaction of interested parties, perhaps even to the point of their participation,
— market-related factors such as technology, research and development, and competitor performance,
— results from benchmarking activities,
— performance of suppliers,
— new opportunities for improvement,
— control of process and product nonconformities,
— marketplace evaluation and strategies,
— status of strategic partnership activities,
— financial effects of qualityr elated activities, and
— other factors which mayim pact the organization, such as financial, social or environmental conditions, and relevant statutory and regulatory changes.
Thank all! I really forgot ISO 9004. But I want to find a quatitative method such as KPIs (key performance indicators). Anyone heard this method?
Regards!
Hi All!
I am newbie in this forum. I want to ask how to assess the effectiveness of ISO 9000 QMS. Pls!
Regars!