A
Ace
I need some advice petaining to the ISO 9001:1994 Corrective Preventive Action clause.
First - some background information.
We recently endured our registration surveillance audit and had a non-conformance identified with our customer concern process.
Although our database files identified root cause, CA, & PA, the auditor stated we had a non-conformance because our notes were not detailed enough. For example - we had a pc board returned by a customer and after our analysis found it had a hard failure.
The database was documented to show root cause as: Hard Failure
Corrective Action: Replace PC board
Preventive Action: Go thru inventory, retest, and purge per established documentation.
My questions are:
1. Is there an ISO requirement that mandates how detailed our documentation should be?
2. Would I be justified in challenging this non-conformance issued by the auditor?
Thanks in advance for any advice provided.
Redolpho (ACE)
First - some background information.
We recently endured our registration surveillance audit and had a non-conformance identified with our customer concern process.
Although our database files identified root cause, CA, & PA, the auditor stated we had a non-conformance because our notes were not detailed enough. For example - we had a pc board returned by a customer and after our analysis found it had a hard failure.
The database was documented to show root cause as: Hard Failure
Corrective Action: Replace PC board
Preventive Action: Go thru inventory, retest, and purge per established documentation.
My questions are:
1. Is there an ISO requirement that mandates how detailed our documentation should be?
2. Would I be justified in challenging this non-conformance issued by the auditor?
Thanks in advance for any advice provided.
Redolpho (ACE)