Re: AS9100 Rev C Internal Audit Procedure/Plan - Addressing 8.2.2 - Customer Requirem
How should I take into consideration the customer requirements in the internal audit plan?
Customer requirements are obviously extremely important. An internal auditor MUST do his/her homework and ascertain applicable contractual requirements and collect evidence to demonstrate if the requirements are being complied with, or not.
For example, imagine that you manufacture parts for Boeing Commercial Aircraft and you observe that an assembly line is doing sampling inspection for in-process inspection. That could be a violation of a specific requirement contained in the
BCA X31764 document, which stipulates:
Seller shall perform 100% inspection for in-process and final inspection or Seller shall conform to requirements of document D1-8007 “Approval Guide for Supplier Statistical Plans” as may be amended from time to time
Just one minor example. Linking this thread to
another current one, it drives the point that PROPER, ROBUST, EFFECTIVE internal auditing is very demanding and most internal auditors are ill prepared to perform value added, high performing assessments.
By the way, one of the heightened expectations for CB auditors performing audits under the ICOP Scheme is for them to pay more attention to customer requirements. Too many times, CB auditors are unaware of customer specific requirements and fail to assess the registrant's QMS against such specifications. The upcoming 2011 AAQG/RMC CB Auditor workshop in Cambridge, MA, at the end of July will have a session on auditing customer requirements.
