I selected Other...
XYZ is committed to ensuring customer satisfaction in product performance, delivery, and customer support.
Our primary goal at XYZ is to manufacture and supply defect free products to our customers, on time every time.
XYZ will continue to meet or exceed our customers’ expectations through effective quality planning and continual improvement efforts throughout the organization, which are driven by our objectives and regular review and analysis of our management systems.
Our original policy (in bold red) was created to satisfy ISO 1994. We have a banner in the shop with our policy. People were given "quality cards" back in 2000. It was a simple/short enough policy that we expected people to more or less memorize it and be able to quote it back to an auditor. We also had like 10 very fancy objective which were NOT measurable, but they were obviously good enough for PJ and ISO 1994. *shrug* I didn't write them...
I expanded our policy to "comply" with the expectation of ISO 2000. I also did not want to eliminate the "core" of our quality policy.
Do people know the "core" of the quality policy. I believe the answer is yes.
Is the policy effective? Not sure we're still new to measuring and analyzing the effectiveness of our system...
Does it drive the "quality/business" programs, yes. We really do strive for defect-free products, and we do work very hard to ship on-time (or make concessions if we can't).
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Not to sound to rude, but our "quality department/policy" does not run our business or really determine how we make products. Good parts, on-time, and customer satisfaction should be the focus of EVERY company. Depending on your company ISO may just be a seal of approval no matter how hard you work at improving your self. We want more than a certificate, but we're going to run the business as we need to with our with out ISO.