Can we stop Customer Surveys as they are generating low return rates ?

		The Elsmar Cove Forum > Quality Manager Issues > Customer Complaints including ISO 10002
Can we stop Customer Surveys as they are generating low return rates ?

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customer focus, customer survey, customers (misc issues), email (general), iso 10004 - customer satisfaction

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18th July 2012, 03:17 PM

mguilbert mguilbert is offline

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Re: Can we stop Customer Surveys as they are generating low return rates ?

Here is another option to measure customer satisfaction. This is a presentation was given at the International ISO 9000 Conference some time back.

A link to the previous post is below.

http://elsmar.com/Forums/showpost.ph...76&postcount=8

But I agree with other posters there is no requirement for a survey. We measure it by on-time delivery and we deliver most of the product to Canada and the all of the US ourselves and we have a "survey" at delivery.

Note: I am no way affiliated with the company that gave the presentation or their website.

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