C
Chance
Hi,
I have read ASQ: QMJ volume 17 and found some good information as below:
The main focus of this edition is about Total Quality Management (TQM) and how it impact to organization’s performance since quality procedures have shown to reduce product cost and positively impact organization’s performance.
Research on the link between the two though, varies: quality procedures may not consistently result in positive outcomes.
1. Quality Management Practices
2. Organization Performance
So, researchers did research pertaining to these two seemingly contradictory perspectives. They choose to focus their research in healthcare industry since TQM in healthcare is critical not only to the world's economy but because healthcare quality directly impacts patient’s outcomes.
Researchers conducted surveys and indicated specific questions to measure each of the constructs of interest ex: quality context, quality practices, environmental uncertainty, etc.
Results of the study indicate that managers need to understand and identify the factors that impact organization’s performance. The scope of the organization’s quality activities needs to be very broad and encompassing.
Please share your own thoughts and comments also. I am excited to know what is your opinion with regards to this topic.
Thanks,
Chance
I have read ASQ: QMJ volume 17 and found some good information as below:
The main focus of this edition is about Total Quality Management (TQM) and how it impact to organization’s performance since quality procedures have shown to reduce product cost and positively impact organization’s performance.
Research on the link between the two though, varies: quality procedures may not consistently result in positive outcomes.
1. Quality Management Practices
2. Organization Performance
So, researchers did research pertaining to these two seemingly contradictory perspectives. They choose to focus their research in healthcare industry since TQM in healthcare is critical not only to the world's economy but because healthcare quality directly impacts patient’s outcomes.
Researchers conducted surveys and indicated specific questions to measure each of the constructs of interest ex: quality context, quality practices, environmental uncertainty, etc.
Results of the study indicate that managers need to understand and identify the factors that impact organization’s performance. The scope of the organization’s quality activities needs to be very broad and encompassing.
Please share your own thoughts and comments also. I am excited to know what is your opinion with regards to this topic.
Thanks,
Chance