W
wessamsheta2000
hi all,
as a brief introduction to the subject, our company activity is an Operation & Maintenance company in Petrochemical industries (oil refineries, petrochemical....etc)
we want to cover right now the clause no. 8.2.1 customer satisfaction in ISO 9001:2008.
Need an example of a Customer satisfaction or Complaint / Feedback form or template matching with our industry.
I think our objective to that issue should be the following:
- Contract conditions fulfillment.
- Customer requirements. (KPI's)
- No compliants.
you are welcome to add any more ideas
Thanks,
as a brief introduction to the subject, our company activity is an Operation & Maintenance company in Petrochemical industries (oil refineries, petrochemical....etc)
we want to cover right now the clause no. 8.2.1 customer satisfaction in ISO 9001:2008.
Need an example of a Customer satisfaction or Complaint / Feedback form or template matching with our industry.
I think our objective to that issue should be the following:
- Contract conditions fulfillment.
- Customer requirements. (KPI's)
- No compliants.
you are welcome to add any more ideas
Thanks,